Website Frequently Asked Questions

1. How do I read the Details page?
2. How do I contact the owner to make an offer?
3. How can I send this ad to someone else?
4. What is the Comparison List?
5. Why does the Resort Directory page take so long to load?
   

Timeshare Frequently Asked Questions

1. What does “Week” mean?
2. What does “Float” mean?
3. What are points for?
4. What does “Membership” mean?
5. This ad mentions that it’s for two weeks. Is the price for both weeks? Is the maintenance fee for both weeks?
6. Is the week I would like still available for this year?
7. Is this unit available during the week I would like?
8. I found an ad for a specific week that I would like to rent. I called the resort and they say they don’t have any units available for that particular week. Is this ad correct?
9. Are the weeks or points already banked for this year?
10. What unit number/building/floor is this?
11. Is this ad for a fixed unit or will my unit be different each time I visit?
12. What does “Maintenance Fee” mean?
13. If there isn’t a maintenance fee mentioned on the ad, how do I find out what it is? Does the omission mean that there isn ’t one?
14. What does “Annual” or “Biennial” mean?
15. What does “Odd year” or “Even year” mean?
16. What does “Right To Use” or “Deeded” mean?
17. How many years are left on this lease?
18. What does “RCI” or “II” mean?

How do I read the Details page?
The details page contains all of the information about the property that you could possibly want. It is split into the following sections:

How do I contact the owner?
There will be contact information at the bottom of the details page. In many cases, owners chooses to remain private and not display their contact information. In this case, you can use the Contact option by clicking the button in the upper right side of the page to email comments or questions to Voatoday, Inc. To make an offer, you can click the Make An Offer button below the price.

How can I send this ad to someone else?
You can use the Tell a Friend option in the middle right side of the page. This will let you send email to up to 10 addresses. The email will contain a link directly to the Web Ad Details page.

What is the Comparison List?
A personalized list that displays up to 25 properties and their amenities in an easy-to-read format so you can quickly determine which property is right for you. To add properties to your list, just click the "Add to Comparison List" option in the middle right side of the page. Comparison Lists are available for Timeshares, Houses, and Condos only.

Why does the Resort Directory page take so long to load?
We have a very extensive list of Resorts around the world. There are over 3,000 Resorts to list, thus users with slower connection speeds may experience delays. We apologize for the inconvenience.

What does “Week” mean?
In a timeshare ownership, the owner purchases a certain amount of time at a given resort. Generally, that amount of time is one week. Resorts create their own individual schedules or calendars of weeks. Usually, weeks are given a number starting with the first week in January and continuing through the end of December and will begin on a Friday, Saturday, or Sunday. The week designation on the ad shows during which week of the year the owner has access to the resort.

What does “Float” mean?
A floating week is an ownership that allows the owner to reserve any week throughout the year. Some floating weeks are restricted by season and can only be used during a certain span of time during the year. For instance, a summer floating week could be used during any week that falls within the defined summer months.

What are points for?
Owners in this type of system purchase points for use as currency to reserve timeshare accommodations of various sizes, during different seasons, and for varying lengths of time. Points can sometimes also be used for other vacation products such as airfare, hotel stays, and auto rentals.

What does “Membership” mean?
Rather than purchasing at a specific resort in a specific size unit, vacation club members purchase the opportunity to use a variety of timeshare accommodations at numerous resort locations in varied unit sizes. The owner would have the use of all accommodations affiliated with the specific vacation club.

This ad mentions that it’s for two weeks. Is the price for both weeks? Is the maintenance fee for both weeks?
Each ad is personally priced by the seller. Some sellers price both weeks together while some price both weeks separately. Sometimes two weeks are deeded together and must be purchased together. If the ad doesn’t specifically mention how the pricing and maintenance fees are worked out, call Voatoday at 1-800-260-0773 to have us research it for you.

Is the week I would like still available for this year?
If the ad doesn’t mention when usage begins upon purchase, call Voatoday at 1-800-260-0773 to have us research it for you..

Is this unit available during the week I would like?
If you can’t find the specific unit and week you’re looking for and would like to receive assistance browsing through our inventory, call Voatoday at 1-800-260-0773.

I found an ad for a specific week that I would like to rent. I called the resort and they say they don’t have any units available for that particular week. Is this ad correct?
The resort is answering you based on their available inventory. Because someone already owns that week and is renting it out, the resort has taken that into account. Even if the resort is booked, Voatoday can connect you with owners to rent out their personal weeks. Call Voatoday at 1-800-260-0773 to make that connection.

Are the weeks or points already banked for this year?
Possibly. Different resorts require weeks to be banked at different times. Also, the owner must contact the resort to bank the week. If the ad doesn ’t specifically address if the week is already banked for the current year, call Voatoday at 1-800-260-0773 to have us research it.

What unit number/building/floor is this?
If the ad doesn’t specifically mention the location of the unit, call Voatoday at 1-800-260-0773 to have us research it for you.

Is this ad for a fixed unit or will my unit be different each time I visit?
Some contracts are for a specific unit number while some only guarantee a unit size but not the location. If the ad doesn’t specify a fixed unit number, call Voatoday at 1-800-260-0773 to have us research it for you.

What does “Maintenance Fee” mean?
Maintenance fees are established and collected by the Homeowners Association or Resort Management Company at each resort to maintain the property and pay for insurance, utilities, and refurbishments. Maintenance fees vary with each resort and depend on the size and type of unit.

If there isn’t a maintenance fee mentioned on the ad, how do I find out what it is? Does the omission mean that there isn’t one?
Just because an ad doesn’t mention a maintenance fee doesn’t mean there isn’t one. Maintenance fees in the ads are estimated because they fluctuate year by year. To find the cost and due date of a maintenance fee for an ad that interests you, call Voatoday at 1-800-260-0773 to have us research it for you.

What does “Annual” or “Biennial” mean?
Some timeshare usage is every year (annual) while some is every-other year (biennial).

What does “Odd year” or “Even year” mean?
Odd and even year usages are biennial ownerships. Weeks with odd year usage can be used during years ending in odd numbers while weeks with even year usage can be used during years ending in even numbers.

What does “Right To Use” or “Deeded” mean?
A Right To Use or Leased property grants the purchaser the right to use the timeshare for a specified period of time allotted in the contract. The usual term of a lease is 30 to 99 years. The resort management or resort entity holds actual ownership of the resort property. Upon the expiration of the lease term, the right to use will generally terminate and return to the resort. To find out how many years remain on the lease, call Voatoday at 1-800-260-0773 to have us research it for you.
A Deeded property has the same rights of ownership accorded to it as any deeded real estate. The owner owns it in perpetuity and may sell, rent, bequeath, or give away the property.

How many years are left on this lease?
If the ad doesn’t specifically say when the lease ends, call Voatoday at 1-800-260-0773 to have us research it for you.

What does “RCI” or “II” mean?
RCI (Resort Condominiums International) and II (Interval International) are exchange programs. Exchange programs allow owners to exchange a vacation week for a week at any participating resort. This type of membership allows additional flexibility in ownership.